FAQ

Do you deliver inside Egypt?

Yes, we deliver inside Egypt. Delivery time depends on your city and whether the item is ready or custom made.

Can I order a custom color?

Yes, custom colors are available for many pieces. You can send us your preferred color or inspiration through WhatsApp or Instagram, and we’ll confirm if it can be made.

How long does production take?

Ready pieces can be shipped faster. Custom orders need extra time because each piece is handmade. The exact production time depends on the product, design, colors, and current order queue.

Are all products ready to ship?

Not always. Some pieces are ready, and some are made to order. Each product page will mention whether the item is ready or needs production time.

Do you accept Cash on Delivery?

Cash on Delivery may be available depending on the order. COD orders may require confirmation before shipping.

Can I return or exchange my order?

Ready items may be eligible for exchange if they are unused and in original condition. Custom orders are made especially for you, so they usually cannot be returned or exchanged unless there is a clear issue with the item.

How do I wash crochet pieces?

Hand wash gently with cold water. Do not bleach. Do not twist strongly. Lay flat to dry to help the piece keep its shape.

Will the color look exactly like the photo?

Colors may look slightly different because of lighting, camera settings, and screen brightness. We always try to show the colors as clearly as possible.

Why are there small differences between pieces?

Each piece is handmade, so small differences may happen. This is normal and part of what makes every item unique.

Are the pieces limited?

Yes, many pieces are limited because they are handmade and depend on yarn availability. If you love something, it’s better to order before it sells out.